Returns & Exchanges

At Saigon Flowers, we strive to ensure your floral arrangements arrive in perfect condition; however, if you are not completely satisfied with your purchase, we offer a 24-hour freshness guarantee and a simple exchange process.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 24 hours of delivery by providing your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Email a high-resolution photograph of the flowers to our support address so we can assess the condition and quality of the arrangement.

• 3.
  Return Authorization

  Once your claim is reviewed, we will issue a return authorization and schedule a pickup time if a physical return of the original bouquet is required.

• 4.
  Resolution Selection

  Choose between a complimentary replacement of the same arrangement or a full store credit to be used on your next floral purchase.